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Join our team as a Support Specialist and become a pivotal part of our company's success by delivering outstanding customer service. In this role, you'll advise businesses on optimizing their recruitment process, respond to customer inquiries, troubleshoot issues, and review job descriptions to maximize their success. You'll be directly impacting our bottom line by supporting trial customers and helping them adopt our software, turning them into long-term users and advocates. This role is ideal for tech-savvy, self-motivated individuals with a passion for helping customers and a desire to grow with a fast-paced tech startup. If you're committed to excellent communication and eager to make a significant impact, we want to hear from you.

Responsibilities

  • Advise customers on optimizing recruitment processes
  • Respond to customer inquiries with timely, friendly advice
  • Support users in troubleshooting issues
  • Review job descriptions for effectiveness on job boards
  • Work closely with other teams to continuously improve customer experience
  • Tech-savvy with comfort in using modern productivity tools
  • Excellent communication skills, with the ability to guide users patiently
  • Self-motivated with a drive for career growth in a tech startup
  • Availability to work specified hours, including rotating weekends and holidays
  • A college or university degree
  • 1-3 years of professional or internship experience
  • A positive attitude and eagerness to help customers
  • Bonus for experience in customer support, technical education, account management, or writing
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Frequently asked questions

Where can I post jobs for free?

Using Workable’s free trial account, you can post your job ad for free to multiple job boards including Indeed, LinkedIn, Google, Glassdoor and more for 15 days.

What happens after I publish my job ad?

Every job board has its own acceptance criteria — and our support team knows them all. So after you publish your job via Workable, we’ll give it a quick review. If there are any issues with your post, we’ll email you to resolve them. Otherwise your job will be published to multiple free job boards — including LinkedIn and Indeed — in 12-24 hours!

How will I know when my job is approved?

Typically, it takes 12-24 hours for job boards to approve a posting. As soon as your job is approved your job status will change from “In Review” to “Published” and you’ll start getting candidates!

When do I have to pay for my job?

You can try Workable for free for 15 days. After 15 days your jobs will be archived and removed from job posting sites, but you’ll still be able to access your Workable account and to see all of the candidates who applied. If you want to keep your job live, you can purchase our monthly Paygo plan for $129/job per month.

Why is Workable better than other job posting tools?

Unlike other job posting sites, Workable posts your job to multiple job boards with just one click! Once candidates are rolling in, Workable provides you with all of the advanced tools you need to contact, schedule, evaluate and select the very best candidate for your job.

How do I optimize my post to get the most candidates?

Workable will walk you through it! When you create your job you’ll set options to help candidates filter for and find your post easily. The most popular posts include a benefits section, have flexible requirements and use an application form that’s intuitive and easy to fill out. Use Workable to put it all together.

What if I’m looking for a job, not trying to post one?

If you’re a job seeker, explore thousands of open jobs hosted by Workable on the Workable Job Board. Workable Job Board.

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