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Procuramos Instrutor de Varejo para educar o nosso pessoal de vendas usando vários métodos, como coaching, seminários e atividades interativas. As responsabilidades de Instrutor de Varejo incluem ensinar técnicas de apresentação e persuasão para novos contratados, simulando cenários de vendas e preparando programas de treinamento que cubram as lacunas de conhecimento. Observe que este cargo requer visitar nossas lojas de varejo regionais regularmente para trabalhar próximo com nosso pessoal de vendas. Em última instância, você se certificará que nossas equipes desenvolvam suas habilidades de venda e conhecimento de produto, fornecer excelente atendimento ao consumidor e representar nossa marca do melhor modo possível.

Responsabilidades

  • Projetar e executar programas de orientação para equipes de vendas
  • Conduzir sessões de treinamento práticas para novos contratados
  • Atuar como consultor para os desafios que os vendedores têm no trabalho
  • Atribuir mentores e treinadores para os novos membros da equipe de vendas
  • Observar como os vendedores e caixas interagem com os clientes para identificar áreas de melhoria
  • Determinar necessidades de treinamento tanto individuais como de equipes
  • Organizar atividades de role-playing para simular casos de clientes difíceis (p.ex., como superar objeções)
  • Aconselhar os vendedores sobre como fazer vendas casadas de produtos e serviços
  • Utilizar diversas técnicas de treinamento de vendas (p.ex. gamificação, estudos de caso e atividades em grupo)
  • Manter registros atualizados de currículo de treinamento e material
  • Experiência comprovada como Instrutor de Varejo, Treinador de Vendas ou cargo similar
  • Experiência no setor varejista
  • Disponibilidade para viagens e visitas a nossas lojas de varejo, quando necessário
  • Capacidade de gerir o ciclo completo de treinamento, incluindo atividades de aprendizagem presenciais e utilizando plataformas de e-learning
  • Excelentes habilidades de apresentação
  • Capacidade de motivar os funcionários para atingir as metas de vendas
  • Bacharelado em Educação, Recursos Humanos ou área relevante
  • Certificação adicional em treinamento é uma vantagem
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