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Procuramos um Consultor de Viagens que adore viajar. Você será responsável por promover e reservar planos de viagens para clientes (indivíduos ou empresas). O objetivo é aumentar a satisfação e conseguir uma clientela crescente e fiel.

Responsabilidades

  • Pesquisar diversos destinos e meios de transporte com relação a preços, costumes, condições climáticas, resenhas, etc.
  • Diagnosticar as especificações e desejos dos clientes e sugerir pacotes de viagem ou serviços adequados
  • Organizar viagens do começo ao fim, desde reserva de bilhetes e acomodações, obter aluguel de transporte, etc.
  • Fornecer aos viajantes informações pertinentes e materiais úteis tpara viagem/férias (guias, mapas, programação de eventos, etc.)
  • Recolher depósitos e saldos
  • Usar técnicas de promoção e preparar materiais promocionais para vender itinerários de pacotes turísticos
  • Lidar com imprevistos e reclamações e determinar qualificação para reembolsos
  • Participar de congressos para manter-se familiarizado(a) com as tendências do turismo
  • Criar e atualizar registros eletrônicos de clientes
  • Manter relacionamentos com pessoas importantes
  • Conservar demonstrações financeiras e documentos
  • Atingir os objetivos de receita e lucro
  • Experiência comprovada como Consultor de Viagens
  • Ótimo conhecimento de software de viagens (sistemas de reservas por computador, sistemas GDS e e-travel)
  • Fluência em inglês, conhecimento de outros idiomas é uma vantagem considerável
  • Excelentes habilidades de vendas e abordagem orientada ao cliente
  • Conhecimentos de diversos setores de viagens (domésticas/internacionais, negócios/férias, grupos/individuais, etc.)
  • Capacidade de apresentar, persuadir e comunicar com eficiência
  • Habilidade comprovada em lidar com crises
  • Diploma em Hotelaria, Viagens, Turismo, Administração ou área pertinente
  • Preferência por candidatos com experiência pessoal em viagens

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