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Buscamos un mayordomo que sea el principal punto de contacto del hotel con nuestros clientes. Las responsabilidades del mayordomo incluyen dar la bienvenida y ayudar en el registro de los clientes, reservar comidas y opciones de entretenimiento, y mantener las habitaciones y suites al nivel de los estándares del hotel y del cliente. En último término, se encargará de ayudarnos a ofrecer la mejor experiencia posible a nuestros clientes durante su estancia.

Responsabilidades

  • Saludar a los clientes a su llegada y acomodarles en sus habitaciones
  • Anticiparse a las necesidades de los clientes, aprendiendo sus preferencias, alergias, gustos, etc.
  • Conocer a fondo todas las bebidas y comidas especiales disponibles
  • Evaluar y reaprovisionar las reservas de vino y bebidas alcohólicas cuando sea necesario
  • Servir las comidas y las bebidas a los clientes
  • Comunicarse con el personal de limpieza y mantenimiento para asegurarse de que las habitaciones se limpien a la hora más conveniente para los clientes
  • Hacer recados para los clientes cuando sea necesario
  • Asegurarse de que las habitaciones de los clientes estén limpias y ordenadas cuando sea necesario
  • Recomendar y organizar entretenimiento para los clientes
  • Despedir a los clientes cuando se vayan
  • Mantener una buena apariencia en todo momento
  • Mantenerse al día sobre todas las políticas de seguridad e higiene del hotel
  • Realizar todas las tareas con discreción, profesionalidad y un comportamiento agradable
  • Experiencia como mayordomo o puesto similar en el sector de la hostelería
  • Sólida capacidad de realizar varias tareas a la vez
  • Excelentes dotes organizativas
  • Capacidad de adaptarse a un ambiente variable
  • Compromiso con un alto nivel de servicio al cliente
  • Estricta atención al detalle
  • Conocimientos de los restaurantes, teatros y otras atracciones de la zona
  • Capacidad para gestionar temas delicados con eficiencia y discreción
  • Se valorarán los conocimientos de maridaje de comida y vino
  • Grado en Gestión Hotelera
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