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Wir suchen einen zuverlässigen Disponenten (m/w/d), der als Kommunikationspunkt für Notfall- und Nicht-Notfallanrufe agiert. Sie empfangen Anfragen, übermitteln Nachrichten und verfolgen Fahrzeuge. Der ideale Kandidat ist vor allem ein exzellenter Kommunikator und ist in der Lage, ruhig und gefasst zu bleiben, insbesondere in Notfallsituationen. Sie müssen in der Lage sein, mehrere Aufgaben gleichzeitig zu erledigen sowie geeignete Maßnahmen unter geringer Beaufsichtigung zu ergreifen. Das Ziel ist die Befähigung verschiedener Parteien zur Kommunikation durch Sicherstellung der korrekten und pünktlichen Übermittlung von Informationen.

Aufgaben

  • Annehmen von Notfall- und Nicht-Notfallanrufen und Festhalten wichtiger Informationen
  • Bearbeiten von Problemen und Anfragen durch Übermittlung von Informationen oder Lösungen
  • Empfangen und Disponieren von Bestellungen für Produkte oder Lieferungen
  • Priorisieren von Anrufen nach Dringlichkeit und Wichtigkeit
  • Verwenden von Funk, Telefon oder Computer zum Senden von Teams, Fahrzeugen oder sonstigen Einheiten an entsprechende Standorte
  • Überwachen der Route und des Status von Einsatzgruppen zur Koordination und Priorisierung des Ablaufs
  • Weitergeben von Informationen zu Bestellungen, Verkehr, Hindernissen und Anforderungen an Einsatzgruppen
  • Eingeben von Daten in Computersysteme und Führen von Protokollen und Aufzeichnungen zu Anrufen, Aktivitäten und sonstigen Informationen
  • Nachgewiesene Erfahrung als Disponent oder in einer ähnlichen Position
  • Technisch versiert und Kenntnisse über relevante Methoden (CAD)
  • Schnell tippend mit Erfahrung in der Dateneingabe
  • Kenntnisse über Abläufe und Leitlinien für Notfallsituationen
  • Sehr gute Englischkenntnisse (mündlich und schriftlich)
  • Herausragende Organisations- und Multi-Tasking-Fähigkeiten
  • Aktiver Zuhörer mit ausgezeichneter Kommunikationsfähigkeit
  • Gesundes Urteilsvermögen und kritische Denkfähigkeit
  • Realschulabschluss
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